Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity

Retention & Growth specialist

The Retention & Growth Specialist manages customer retention, lifecycle marketing, loyalty, and referral programs while overseeing analytics and MarTech tools to drive growth and engagement across channels.
Reports to: Marketing Director 

Key Responsibilities:

A) Analytics & MarTech

• Manage and optimize marketing tech tools, dashboards, tags, pixels, and reports.
• Serve as the primary point of contact for BI, product, and tech teams to align on data requirements.
• Define KPIs and reporting cadence in partnership with BI.

B) CRM & Lifecycle

• Plan and execute push, in-app messaging, email campaigns, and automated journeys.
• Manage customer retention and re-engagement programs.
• Oversee customer engagement platforms, including Storyly and MoEngage.

C) Loyalty & Referral Programs

• Design, implement, and optimize loyalty and referral programs.
• Track performance, analyze results, and propose improvements to drive growth.

Requirements

1. 3+ years of experience in growth marketing, CRM, or retention roles.
2. Familiarity with marketing analytics, MarTech tools, and attribution platforms.
3. Strong project management and cross-functional collaboration skills.
4. Excellent communication and analytical abilities.

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