About the role

This position will be responsible for continuous improvement (CI), ServiceNow automation, and optimization within cybersecurity operations. The role focuses on enhancing ServiceNow workflows, automating manual processes, and integrating ITSM/ITOM

functionalities to drive efficiency. Key responsibilities include customizing ServiceNow modules, developing automation scripts, optimizing incident and change management workflows, and implementing integrations to streamline cybersecurity operations. The position plays a critical role in improving operational agility, reducing response

times, and enhancing service quality through automation and innovation.

Key activities / deliverables

• Develop and automate ServiceNow workflows to streamline incident, change, and request management.
• Lead continuous improvement (CI) initiatives by identifying and automating repetitive or manual processes.
• Customize and enhance ITSM/ITOM modules (e.g., Incident, Change, CMDB, Discovery) to support cybersecurity operations.