Job description:

• Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
• Open all types of accounts (current, savings, time deposit, saving certificates).
• Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
• Own and handle customer queries by taking ownership and responding in a timely manner.
• Handle transactions of large amounts according to his higher authorization limits and longer experience.
• Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
• Influences customers to

• buy or retain AAIB products or services by following a prepared script to give product reference information.
• Achieves sales targets in both liabilities & assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
• Assist customers with replacing lost or stolen credit, prepaid or debit cards.
• Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
• Cross-sell AAIB products and services based on customer needs in accordance with the bank’sprogram standards.
• Finish any assigned required tasks and replaces any other Customer relationship Officer

• when needed.
• Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.

Qualifications & Experience:

• Bachelor's degree in Business Administration, accounting, finance, or any related discipline
• Good knowledge of the banking industry and products
• For the Officer: 0 - 2 years of experience
• For the Senior Officer: 2 – 4 years of experience performing teller/customer service representative responsibilities or similar capacity.

Skills:

• Very good command of English & Arabic Language
• Good solution oriented & client focused.
• Knowledge of all bank’s related products & services
• Excellent interpersonal and communication skills
• Keeping up to date with industry and regulatory changes and professional standards.
• Demonstrated proficiency with Microsoft Office applications
  

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