Tasks & Responsibilities:

• Provide strategic direction and leadership to ensure the delivery of profitable, high-quality, and professional technical services. This includes market development and executing initiatives to achieve financial targets set by management.
• Hold full responsibility for the Service Center’s Profit & Loss (P&L) performance.
• Implement and maintain a customer satisfaction program to ensure CSI (Customer Satisfaction Index) meets or exceeds company targets.
• Track and manage all Service Center KPIs, including budget adherence, target achievement, CSI, productivity, and efficiency metrics.
• Oversee the accurate and timely processing of warranty claims.
• Ensure optimal utilization of service facilities and maintain tools and equipment in proper working condition.
• Supervise all service center operations to ensure compliance with company policies and procedures.
• Coordinate closely with the parts department to ensure efficient parts availability and minimal delays.
• Conduct regular meetings with service staff and team leaders to address operational issues and review daily Work-In-Progress (WIP).
• Monitor product quality and communicate technical and market-related feedback to the technical department.
• Foster a culture of motivation, collaboration, and high performance to consistently meet or exceed productivity targets.
• Lead recruitment, training, and performance management initiatives for service center staff.
• Enforce health, safety, hygiene, and security standards across the work environment.

Job Requirements:

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
• 7+ years of experience in aftersales operations, with at least 2 years in a managerial role.
• Strong communication skills in both Arabic and English.
• Strong work ethic, discipline, and reliability.
• Flexibility to work out of Cairo/Giza
  
  

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