Job summary
We are hiring a Client Success Manager to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region, within an assigned book of business, and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.
Responsibilities
- Reneew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
- Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
- Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
- Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Qualifications
- Post-secondary degree in business, marketing and/or technical field is an asset
- Knowledge of Middle East cultures, proficient in Arabic language, and with a track record of achievement in the region
- Minimum 3 years in Enterprise B2B sales, account management or related role with a SAAS or subscription renewal element
- Background in gas detection or comparable industry experience desirable, with oil and gas vertical experience an asset
