job summary

join binance's customer service team and be a part of a client-facing business function where exceptional support is our priority. we aim to create a platform where users receive top-quality assistance with fast response times and accurate information.

responsibilities

• handle high amounts of live chats
• coordinate and handle customer inquiries about binance's products, features, and retain regular customers
• solve customer complaint issues, and create and document report analysis
• optimize customer complaint processes and improve service quality
• handle unpredictable emergencies in an efficient and timely manner
• perform adhoc tasks and reports assigned by shift leader and/or managers

desired requirements

• bachelor's degree or diploma, preferably in a finance-related major
• prior customer support experience with exposure to an e-commerce or financial industry background is a must
• familiar with cs operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
• experience or knowledge of any financial derivative product is a big plus
• willing to work weekends and irregular hours which will include night shifts
• fluency in english and thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

benefits

• shape the future with the world's leading blockchain ecosystem
• collaborate with world-class talent in a user-centric global organization with a flat structure
• tackle unique, fast-paced projects with autonomy in an innovative environment
• thrive in a results-driven workplace with opportunities for career growth and continuous learning
• competitive salary and company benefits
• work-from-home arrangement the arrangement may vary depending on the work nature of the business team
  

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