About the Role:
The Aircraft Technical Support Director will lead and oversee all technical services provided by our organization. This role involves ensuring effective delivery of technical support, compliance with regulatory requirements, and fostering continuous improvement within the team.
This includes leading in reviewing, validating, prioritizing, and managing all technical queries (TQ) to address aircraft, off-aircraft, support equipment, and In-Kingdom Industrial Participation (IKIP) technical issues promptly and effectively. Ensuring Continuing Airworthiness Assessments are carried out on TQ responses before issuing to relevant authorities.
Manage TQs to meet Service Level Agreement (SLA) contractual timelines, maintaining high standards of service delivery and compliance with contractual obligations.
- Provide technical advice to support the development of technical instructions, ensuring accuracy and compliance with regulatory requirements.
- Monitor the effectiveness of reliability team reports and aircraft maintenance program recommendations, ensuring alignment with airworthiness standards.
- Monitor, report, and improve technical output performance, implementing strategies to enhance efficiency and effectiveness.
Key Accountabilities:
The Aircraft Technical Support Director will be responsible for:
- Leading and overseeing technical services, ensuring their effective delivery and continuous improvement.
- Acting as the deputy for the Senior Director of Technical Services, providing leadership and oversight in their absence.
- Supporting the development and management of technical services team personnel through effective line management and professional development initiatives.
- Ensuring compliance of technical operations with corporate, functional, and contractual requirements.
Requirements:
To be successful in this role, candidates must have:
- Extensive proven experience in technical services within an aircraft maintenance or CA environment, including significant direct experience of supporting or maintaining fleets of aircraft.
- Substantial proven experience in a relevant management role.
- A recognized qualification to NVQ3/ONC/OND/BTEC level in a relevant technical discipline, or a technical apprenticeship, or suitable equivalent technical qualification acceptable to relevant authorities.
- NVQ5/BTEC/HND or Degree in a relevant technical discipline, acceptable to relevant authorities.
Benefits:
This position offers a comprehensive benefits package, including Saudi Arabian national employee benefits.
