Job Details

Experience Needed:Not Specified

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:16000 To 20000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceProblem SolvingActive ListeningConflict ResolutionTeamworkAttention to Detail

Job Description

Handle inbound customer calls in a timely and professional manner

Listen actively to customer needs and concerns, providing accurate information and solutions

Assist customers with product/service inquiries, billing questions, order status, or troubleshooting

Document all interactions and transactions in the company CRM system

Follow communication “scripts” when handling different topics

Escalate complex issues to the appropriate department or supervisor as needed

Meet or exceed call center performance metrics (e.g., call quality, response time, resolution rate)

Stay up to date with product knowledge, policies, and company procedures

Maintain a positive, empathetic, and professional attitude toward customers at all times

Job Requirements

• 0-2 years of experience in a call center, customer service, or related field.
• Excellent verbal and written communication skills.
• Ability to work full-time, part-time, or on a flexible schedule as required.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using computers and customer relationship management (CRM) software.
• Ability to work effectively in an on-site office environment.
• Demonstrated ability to handle stressful situations with professionalism.
• Strong attention to detail and organizational skills.
• Willingness to work in shifts, including evenings, weekends, or holidays as needed.
• Commitment to delivering high-quality customer service.

للتقديم الان