Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.
Responsibilities
- Work as a coordinator on the Break-Fix team
- Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon
- Review all the open tickets to identify any other issues that can be solved with the same dispatch
- Create a BAP/Platform One Order following the UBF process
- Generate a work order and submiy to the contractor pool
- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
- Once a technician has been assigned
- 1.Call technicians to confirm he/she has the skills an tools required
- 2,Confirm date and time has been dispatch
- 3,Confirm pricing
- 4,Confirm the name of the resource and contact information
- Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools
- 1,Update the appointment and ticket as needed
- Communicate scheduling updated to both residents, property staff and contractors
- Communicate technical updated to both residents, property staff and stakeholders.
- Collaborate with on-site resources to ensure proper ticket documentation and resolution
- Follow up with on-site resources to confirm attendance and resolution
- 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate
- 2,Reschedule on-site appointment as necessary
Requirements
- 3-5 years of experience as a Break-fix Engineer or similar role.
- Ruckus, cisco and HP experience is preferred.
- Strong technical knowledge of hardware components, software applications, and networking.
- Hands-on experience in troubleshooting hardware and software issues.
- Knowledge of operating systems such as Windows and macOS.
- Experience in performing hardware repairs and replacements.
- Good understanding of network protocols and configurations.
- Ability to effectively communicate technical information to non-technical users.
- Excellent problem-solving and multitasking skills.
- Professional certifications such as CompTIA A+, Network+, or MCP are a plus
