Experience

1 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Handle and resolve user inquiries and issues received through various back-office channels in a timely and professional manner.
• Process and verify user account information, ensuring accuracy and compliance with company policies.
• Document and track all user interactions and resolutions in the internal CRM system.
• Identify trends in user feedback and report recurring issues to management for process improvement.
• Support the implementation of new back-office procedures and workflows.
• Generate regular reports on back-office activities and user satisfaction metrics.

Desired Candidate Profile

• Minimum of 1 year of experience in a back office or customer service role.
• Excellent English written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Ability to handle sensitive information with confidentiality and professionalism.
• Demonstrated problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, office-based environment.
• Strong teamwork and collaboration skills.

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