- On-site installation, troubleshooting, repair, and maintenance of machine tool equipment and controls.

- Delivering technical product demonstrations to customers as well as training in set-up, tooling, operating, and programming.

- Effective account management; promoting preventative maintenance, conducting after-sales technical

support, appropriately managing and directing resources to generate new business.

- Establishing and maintaining strong customer relationships; understanding customer drivers and needs, developing solutions to address those needs while aligning them with DMG MORI business imperatives.

- Contributing to the development and implementation of territory strategic service plans, budget planning, and monthly forecasting.

- Collaborating with the spare parts coordinator by determining the parts required by the customer.

- Handling requests for service proposals and quotes (RFPs/RFQs).

- Preparation of service reports by collecting, analyzing, and summarizing repair information, as well as market analysis reports on competitors’ activities and market trends.

- Reconciling and integrating territory service activity reports; maintaining and updating customer databases (ERP).

- Providing on-call technical support.

- Complying with all safety policies, practices, and procedures.