Job Details

Experience Needed:1 To 4 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential, Commission APPLIED FOR EVERY CLIENT , ETC

Job Categories:

• Customer Service/Support
• Sales/Retail
• Tourism/Travel

Skills And Tools:

sales skillsCustomer ServiceSalesTelesales

Job Description

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database

• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Job Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus

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