ob Description

In this role as a Commercial Support Manager , you will be responsible to lead a team of Commercial Support Executives to ensure seamless support to the sales organization.

Join us as a Commercial Support Leader and drive impactful sales support through team leadership, precision, and process excellence.

Drives operational efficiency through accurate process management, data integrity, and cross-functional coordination.

Be the force behind smarter deals, stronger customer relationships, and streamlined commercial success.

Here are some key responsibilities to look forward to:

• Lead and manage the commercial support team , including recruitment, performance reviews, and development
• Serve as an active member of the Decorative Projects Management team and act as a pivotal link for driving commercial excellence initiatives
• Monitor KPIs and ensure adherence to pricing discipline and act as a gatekeeper and establish checkpoints for adhering to commercial policies & processes
• Identify and implement improvements in systems, tools, and workflows
• Work closely with sales, technical, supply chain, and regional teams to support decorative projects and initiatives
• Deliver technical/system/process training to new and existing team members
• Effectively delegate tasks based on team capacity, ensuring balanced workload distribution through thoughtful planning and organization
• Act as a key interface for ATL customers (Above the Line) and key account support activities
• Plans and monitors monthly and year end transactional activities ensuring completion
• Customers complaints escalation point and corrective action planning
• Customer analyses related activities and reports
• Oversee pricing, quotations and master data management
• Focuses on removing errors, inconsistencies related to customer and project data in ERP and CRM systems
• Realization of technical/commercial documentation (Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, etc.)
• Promote best practices and continuous improvement culture
• Ensure compliance with safety, health, and company SOPs

This role will be based in Bahrain and will directly report into Commercial Director - Deco Projects, Middle East.

Skills

Furthermore, we expect that you have

•          Ideal candidate will have 2 years’ experience in a leadership position

•          5 years of experience in a Customer-centric role, preferably in the coating industry

•          Leadership competencies in commercially driven customer service

•          Coating industry knowledge including product knowledge and technical experience would be an added value

•          Experience in using ERP-systems, CRM and proficiency with standard MS Office programs

•          Proficiency in written and verbal English

What we’re looking for:

• Works effectively with others across departments and levels
• Actively shares knowledge, ideas, and feedback to achieve key performance metrics
• Resolves conflict constructively to maintain productive relationships
• Continuously seeks ways to improve customer satisfaction and drive improvement
• Maintains focus and momentum despite challenges or setbacks
• Provides constructive feedback and creates learning opportunities for the team
• Gathers and interprets data to inform decisions.
• Motivates and energizes team through a positive and inclusive approach.
• Ensures accountability for results at all levels.

More about Hempel

At Hempel, you’re welcomed to a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to a multitude of charitable initiatives every year. It means that when working at Hempel, your hard work and dedication contributes to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

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