Job PURPOSE:
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
KEY ACCOUNTABILITIES
Operational Functions
• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
• Check counterfeit currencies, checks and identities.
Reporting
• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
• Deviations and exceptions reporting in branch monthly exception report in a timely manner
Policies, Processes and Procedures
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Adhere to the bank clean desk policy
Day- to-day operations
• Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work
Compliance:
