🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE
Location: Dubai, UAE (Relocation supported for regional candidates)
Team: Cloudflare Integration & Cybersecurity Services
Reports to: Director of Cloudflare & Cybersecurity
Seniority Level: Mid-Level
Employment Type: Full-Time
🧩 About the Role
Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.
You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.
Requirements
🛠️ Key Responsibilities
- Customer Onboarding & Planning
- Lead and structure the onboarding process for Cloudflare services.
- Create and maintain customer success plans with measurable KPIs.
- Primary Client Interface
- Serve as the go-to contact for all client communications and service requests.
- Own the customer relationship, escalate
- issues when needed, and ensure client satisfaction.
- Project & Resource Coordination
- Collaborate with our technical and delivery teams across Brixio’s global offices.
- Ensure clear communication, deadlines, and successful implementation of services.
- Insights, Reporting & QBRs
- Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
- Provide proactive recommendations based on usage, risk, and future opportunities.
- Retention & Growth
- Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
- Actively mitigate churn and ensure high customer health scores.
🎯 Who We're Looking For
Required Profile
- Location:
- Already in Dubai OR
- Open to relocating (must have prior Middle East experience with enterprise clients)
Experience
- 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
- Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
- Proven ability to drive software adoption, retention, and client success
Skills
- Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
- Confident in leading QBRs, managing stakeholders, and resolving service issues
- Fluent in English and Arabic
- Comfortable with KPIs tied to MRR, and ARR growth
Benefits
💡 Why Join Brixio
- Strategic Cloudflare partner across EMEA
- Agile company with global talent and local delivery power
- High-impact role with visibility across strategic accounts
- Opportunity to grow into regional leadership or technical advisory roles
- Based in Dubai – tax-free, diverse, and tech-driven
