Job summary
Customer Experience Partner - CXP: Autonomously accountable for territory level business performance, ensuring achievement of sales objectives, delivering and promoting key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
Responsibilities
- Manage great customer experience
- Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
- Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Performance and Business Acumen
- Self-responsible for individual target activities and sales performance.
- Hold the shared responsibility of Squad performance.
- Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
Support and Promote company's products value and image:
- Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day
- -to-day professional activities.
- Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
Team Player
- Engage in the Squad performance and initiatives.
- Collaborative mindset to support the colleague CXPs improvement.
Health Safety and Environment Responsibilities
- Comply with company procedures and current regulations on hygiene and safety.
- Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
Other responsibility
- Perform other duties as assigned.
Qualifications and Requirements
- University Graduate with medical background.
- High level of English proficiency and communication skill
Experience & knowledge:
- Proven track record in achieving sales results and account management.
Capabilities in line with CFT (Customer Field Transformation) competency
- Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
Mindset & attitude
- Collaborative team player & networker (entrepreneurial
Take The Lead Values:
Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients.
Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.
Pursue Progress. Discover Extraordinary.
Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at
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