Job Description

Overview of the role:

• The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a Electric Mobility vehicles in Dubai and Abu Dhabi, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

What you will do:    

• Promote

• effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS.
• Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
• Vehicle preparation according to BYD standards.
• Handover vehicles to customers in a customer focused and tailored manner.
• Welcome all showroom visitors.
• Lead management (Tel/Web/Walk-in enquiries)
• Capture customer data (test drive, Emirates ID, email address, etc.).
• Achieve 100% of the mandatory

• required training as per Al-Futtaim and OEM requirements. 
• Ensure knowledge of competition activities to be able to counter customer arguments.

Skills

Required Skills to be successful:

1.- Premium or luxury customer service experience

2.- Communication skills 

3.- Timely resolution 

4.- Proficient in Microsoft Office

About the Team:

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

What equips you for the role:

• 2-3 years experience premium or luxury automotive retail industry and interacting with high-end customer
• Communication and customer experience
• Proficient in English, Arabic advantageous
• Valid UAE driver’s license 
  

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