Job Description

Overview of the Role

Are you ready to be the face of Toyota in Abu Dhabi? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

- Build relationships to enhance retention and loyalty.

- Achieve monthly revenue targets through upselling and discount management.

- Consult and deliver expert advice to meet customer needs.

- Keep customers informed with timely updates on vehicle progress.

- Resolve customer complaints efficiently to ensure satisfaction.

- Adhere to company policies for a consistent, premium customer experience.

Skills

Required Skills to Be Successful

- Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.

- Technical Knowledge: A solid understanding of automotive products, processes, and technical details.

- Customer Service: A passion for going the extra mile to delight customers.

- Language Skills: Strong English communication skills; Arabic is a plus!

About the Team

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

What Equips You for the Role

- Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

- Proficiency in MS Office (SAP knowledge preferred)

- Excellent communication and customer-handling skills

- A strong team player with flexibility to work extended hours to meet targets and customer commitments

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