Job Description
What you will do: -
Description of Accountability:
Drive store sales and profit
Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
Develop a Strong and Engaged Team
Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
Identify and develop high-potential staff members for future leadership roles within the organization.
Deliver High Level of Customer services
Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.
Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction
Drive Operational & Service Excellence
Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
Ensure all operational processes are in place, from inventory management to health and safety procedures.
Ensure all trading and safely processes and practices are embedded within the daily routine of the team.
Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues
Skills
Deliver excellent visual standards
- Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
- Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.
- Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales target
Required Skills to be successful:
- Able to handle Complexity
- Excellent Planning and Organizing Skills
- Attention to Detail
- Product Confident
- Good Communicator
- Optimistic Attitude
- Knowledge of SAP an additional advantage
What equips you for the role:
- Degree with at least 5-6 years retail experience managing store in an operational/administrative role.
- Experience in implementing successful sales strategies and tactics with Proven Track Record of Sales and Profitability Achievement.
- Effective communication and interpersonal skills to effectively engage with team members at all levels
- Demonstrated commitment to putting the customer first, Ability to resolve customer issues and delivering outstanding service.
- Strong organizational and problem-solving skills to manage complex operational challenges effectively.
