Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Provides telephone customer service regarding company's services and/or products.
Identifies customer's needs and determines appropriate action
Promotes and sells the company's products or services.
Investigates and resolves complaints.
Uses a computer system to track questions and answers as well as enter and track the status of orders.
Evaluates and resolves customer complaints professionally and tactfully.
Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
Authorizes credit memos/refunds within policy and according to established procedures.
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Implement account service strategies.
Principal liaison with marketing and sales for assigned customers.
Implementation of marketing programs for assigned accounts.
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
Initiate and implement initiatives which improve customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Champion customer needs and follow up on customer inquiries.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Proactively communicate supply chain issues and provide alternatives.
Attend technical training seminars.
Back-up team-members when workload makes this necessary.
Partner with Inside Sales to assist in achieving sales goals.
