IT System Administrator

JOB DESCRIPTION / ROLE Employment: Full Time • Provide L2 support for internal users using internal...

منذ سنة عمل كلي Riyadh, Saudi Arabia 455
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المكان

Riyadh, Saudi Arabia

نوع العمل

عمل كلي

الخبرة

3-5 سنوات

الراتب

غير مذكور

الملخص الوظيفي

JOB DESCRIPTION / ROLE

Employment: Full Time

• Provide L2 support for internal users using internal systems developed by external parties. (Mainly off- the- shelf systems deployed internally).
• Escalate the incidents to the vendor (L3) and follow up until the incident resolved.
• Provide the RCA of incidents and follow up with the relevant team(s).
• Monitor the performance and resources of the systems.
• Performs health checks on the systems.
• Fulfil user requests on the systems.
• Provides awareness and training for end users on the systems.
• Document the technical details of the systems.

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