Job summary
Are you ready to be the face of Toyota in Abu Dhabi? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
Responsibilities
- Build relationships to enhance retention and loyalty.
- Achieve monthly revenue targets through upselling and discount management.
- Consult and deliver expert advice to meet customer needs.
- Keep customers informed with timely updates on vehicle progress.
- Resolve customer complaints efficiently to ensure satisfaction.
- Adhere to company policies for a consistent, premium customer experience.
Qualifications
- Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
- Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
- Customer Service: A passion for going the extra mile to delight customers.
- Language Skills: Strong English communication skills; Arabic is a plus
Skills
- Diploma or Bachelor's degree in Automobile/Mechanical Engineering
- Proficiency in MS Office (SAP knowledge preferred)
- Excellent communication and customer-handling skills
- A strong team player with flexibility to work extended hours to meet targets and customer commitments
