Job summary

First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Welcomes guests and takes care of them from their arrival through to departure  

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Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

Helps meet the department's quantitative targets through his/her sales efforts

Helps encourage guest loyalty by developing friendly, personalized relationships

Ensures that administrative procedures never take priority over guest relations

Anticipates guests' needs and takes them into consideration

Deals swiftly, efficiently and sensitively to guest complaints and follows through

Ensure front desk work area is kept clean and in an orderly state at all time.

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