Responsibilities

• Apply design methodologies to develop services centered on customer needs.
• Lead multi-stakeholder workshops to generate innovative ideas and improve existing services.
• Design and test service prototypes directly with users to ensure relevance.
• Analyze pain points in the customer journey and redesign processes to enhance satisfaction.
• Prepare and document service scenarios and value blueprints.
• Coordinate with technical teams to ensure effective and scalable implementation.
• Integrate behavioral principles to encourage positive service interactions.
• Measure and analyze improvement impact using KPIs and continuous user feedback.

Qualifications

• Experience applying service design methodologies.
• Ability to facilitate participatory workshops.

Tools & Software

• Miro | Figma | Journey Mapping | Service Blueprints | Adobe Illustrator

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