Job Description
Overview of the role:
Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.
What you will do:
• Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with,
o Spare Parts information using Electronic Parts Catalogue (EPC)
o Price and availability by using Dealer Management System (SAP)
o Work closely, together with the branches to close the deals
o Promote Spare Parts and other consumable products (Upselling & Cross-selling)
• Make calls to Parts customer,
o Register and onboard new customer for sale
o Explain features and benefits
o Promote products and services
o Establish rapport with customers
o Sales follow-ups and Sales campaigns,
• Perform sales support activities like preparation of quotes, sales orders etc.
• Create and close leads through Lead Management Systems
• Respond promptly and professionally to customer inquiries received
• Coordinate with cross-functional team in order to complete the task effectively
• Handle customer complaints & concerns in a professional manner
• Ability to manage difficult situation and challenging customers
• Provide accurate information to customer and ensure customer satisfaction all the way
• Manage record of each customer and update customer database
• Prepare spare parts calls reports and update to line manager
• Maintain compliance with all company policies and procedures.
Skills
Required Skills to be successful:
• Expert in using Electronic Parts Catalogue (EPC)
• Experience in automotive after-sales parts / products is preferred
• Strong communication skills, active listening, and phone etiquettes
• Proficiency with technology, software applications, CRM and IVR systems.
What equips you for the role:
• A Degree or Diploma
• 3 years of experience in Automotive customer support industry or Automotive Parts advisor or a similar position
