Job Description

Company: Abdul Latif Jameel

Role Purpose:

Achieves the business/service goals for an assigned area and for a multi-functional operation, by effectively managing resources and processes to achieve the required results, whilst consistently ensuring operational compliance with company standards and relevant regulatory requirements of the country.

Focuses on developing and applying the competencies needed to provide service excellence, including the leadership skills needed to promote the company philosophy and engage and develop a motivated Team who deliver the required results.

Key Activities:

Leadership and People Management:

1. Uses structured processes and agreed best practice methods to recruit, select and develop Professional and front-line employees performing multiple functions.
2. Ensures they have the capability and tools to deliver results for the company and the Customer. On-going responsibilities include, achieve optimum performance levels by clearly communicating company and local requirements, including individual and team performance expectations and targets. Uses approved tools to set and manage performance and ensure goal achievement.

Operational Performance:

1. Monitors and manages the progress of the operation to ensure that the team correctly understands the goals and any changing requirements.
2. Initiates any actions needed to ensure that service levels are achieved, including re-assigning duties and implementing approved contingency arrangements.

Service Excellence:

       Supports the country Manager in the achievement of on-going operational excellence and the     optimal Customer Experience.

External / Internal Communications:

1. As required, supports interactions with external bodies (transportation authorities, fire and emergency departments, customs, etc.) to gain input, agreement or approval for actions.
2. Participates in discussions with employees. Includes providing specific information relating to new or changing employees or operational requirements.

Alignments:

1. Develops and maintains effective alignments within the organization, which can facilitate and influence problem resolution and goal achievement.
2. Shares relevant information and collaborates to resolve issues and achieve required results for the business and its’ Customers.

Quality and Continuous Improvement:

1. Achieves objectives (improving productivity, quality, resolution of issues etc.) by recommending and/or implementing changes to existing plans, processes or procedures. Participates in defined initiatives to implement location wide changes.
2. For assigned areas not covered by existing processes, (Customer requirements, facility constraints, line-haul, equipment) contributes to the development and/or implementation of local processes and procedures that maximizes efficiencies.

Security:

1. Manages and controls assigned aspects of safety and security ensuring on-going compliance with defined Company standards and legislative requirements. Includes fostering a safety/security-focused culture with employees and advising/informing Customers on relevant requirements needed for their specific business.

Measurement:

1. Uses defined performance measurement tools and processes to record and track required aspects of operational performance (service, people, and costs).
2. Evaluates results and takes appropriate actions where issues are not of a systemic or procedural nature and provides accurate and timely verbal and written reporting of results.

Skills

• People Management
• Operational Performance
• Quality and Continuous Improvement
• Service Excellence
• External / Internal Communications
• Performance Measurement
• Team Alignments
  

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