Job summary
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
Qualifications
- Bachelor's degree from a recognized university.
- Fluent in English and Arabic, with excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
Responsibilities
- Represent DHL professionally and respond to customer needs in a courteous manner.
- Build and maintain strong relationships with customers.
- Work proactively to support teamwork, shuttle operations, and overall performance.
- Deliver fast and professional service, recognizing the urgent nature of express shipments.
- Follow DHL procedures, ISO standards, and safe working practices.
- Maintain solid knowledge of DHL network, products, and services to provide accurate information.
- Report recurring issues promptly for corrective action.
- Accurately process shipments and ensure correct data entry for flawless airwaybills.
- Promote and sell DHL's value-added services and contribute to the Sales Lead program.
- Suggest improvements to processes, systems, and services to enhance customer experience.
- Work both independently and with the team to achieve goals and foster team spirit.
- Ensure shipments, documents, and invoices are completed and recorded by end of shift.
- Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
Desired requirements
- Ability to achieve sales targets and overcome challenges.
- Previous experience in retail sales preferred.
Benefits
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.
