Job summary
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers .We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
Qualifications
- Experienced in customer service in a fashion retail environment;
- Lead and organize a team;
- Knowledgeable of fashion/fashion brands;
- Proficient in using IT systems, both customer service specific and windows packages;
- Excellent communication skills;
- Exceed customer expectations;
- Available to work in shifts
Responsibilities
- Oversee the customer service team daily work;
- Coach team members where necessary;
- Handle customer escalations;
- Provide information about products and services and other related inquiries;
- Be the face of Farfetch to our customers and partners alike.
Skills
- Excellent communication skills;
- Exceed customer expectations;
Desired requirements
- Available to work in shifts
Benefits
- Equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
Ensure Farfetch Customer Promise, providing the customer a luxury customer experience, in all the communication channels, along with developing the Customer Service Agents reporting to you.
