Role and Responsibilities

• This role involves providing technical support for production integration services. The ideal candidate should have hands-on experience with Apigee.
• Performing daily health checks and proactively identifying and addressing issues.
• Being on call to address any critical issues or emergencies that occur outside regular business hours.
• Troubleshooting complex integration issues, analyzing logs, and diagnosing root causes.
• Collaborating with cross-functional teams including developers, system administrators, and business stakeholders.
• Adhering to service level agreements (SLAs) and operational objectives.
• Participating in incident management processes, including incident triage, resolution, and post-incident analysis.

Qualifications and Education Requirements

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A Master's degree may be preferred but not always required.
• +7 years of Relevant Experience.

Technical Skills:

• Apigee: Proficiency in API management platforms, specifically Google Apigee, including experience in developing, managing, and securing APIs.
• Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
• Experience with cloud integration services (e.g., Oracle Cloud, AWS, Azure) and hybrid cloud architectures.
• Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
• Familiarity with containerization and orchestration technologies such as Docker, Kubernetes, or OpenShift.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
• Understanding of DevOps practices, CI/CD pipelines, and version control systems (e.g., Git).
• Experience with monitoring and alerting tools for infrastructure and application performance management.
• Oracle Service Bus (OSB) knowledge is a plus

Professional Experience:

• Minimum of 2-7 years of experience in IT with a focus on integration technologies and production support.
• Hands-on experience in troubleshooting complex integration issues.
• Previous experience with on-call rotations and providing 24/7 support for mission-critical systems and applications.
• Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.

Certifications:

• Relevant certifications such as Google Apigee Certification, or equivalent certifications from other vendors

Preferred Skills

Integration Technologies:

• Proficiency in API Management Platforms “Google Apigee”.
• Strong understanding of integration concepts, protocols, and standards (e.g., REST, SOAP, JSON, XML, MQTT).
• Experience with cloud integration services and hybrid cloud architectures.

Technical Proficiency:

• Knowledge of infrastructure components and systems, including operating systems (Linux, Windows), networking, and security.
• Familiarity with containerization and orchestration technologies like Docker, Kubernetes, or OpenShift.
• Proficiency in scripting languages (e.g., Bash, Python) for automation and troubleshooting tasks.
• Understanding of DevOps practices, CI/CD pipelines, and version control systems.

Problem-solving and Analytical Skills:

• Ability to troubleshoot complex integration issues, analyze logs, and diagnose root causes.
• Proactive approach to identifying and mitigating risks.
• Critical thinking and decision-making skills to resolve critical issues under pressure.

Collaboration and Teamwork:

• Experience in collaborating with cross-functional teams, including developers, system administrators, and business stakeholders.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong team player mindset with a focus on achieving common goals.

IT Service Management:

• Familiarity with ITIL framework and IT service management processes, particularly incident, problem, and change management.
• Experience in adhering to service level agreements (SLAs) and operational objectives.
• Knowledge of best practices for documentation and knowledge sharing within the team.

Continuous Learning and Development:

• Willingness to stay updated with the latest trends and advancements in integration technologies.
• Commitment to ongoing learning and professional development through certifications, training, and self-study.
  

• للتقديم الان