Company Description
RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management services across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Advisor with English proficiency at B2 level. The role is located in Qesm 1st 6 October. The Customer Service Advisor will be responsible for providing excellent customer support, addressing customer inquiries, ensuring customer satisfaction, and maintaining a professional telephone manner.
Qualifications
- Customer-focused Service and Customer Satisfaction skills
- Proficient in Customer Support and Customer Service
- Strong Telephone Manner
- Excellent communication skills in spoken and written English
- Ability to work in a fast-paced environment
- Problem-solving and multitasking abilities
- Previous experience in a customer service role is a plus
- High school diploma or equivalent
