Join our fast-growing company as a German speaking Customer Support Representative with English B2 level and German C1 level language skills.
It is a freelancing, remotely full-time position.
Schedule: 8 AM - 5 PM or 11 AM - 8 PM CET, with Flexible Weekend and 1 hour lunch break everyday.
At PEXLY you have great opportunity to get:
- Experience in the international company working with people around the globe;
- Compensation – $800 for the probation period (1 month) and $900 after passing the probation period;
- Training Bonus- $100 additional payment in case of successful training and probation
- Bonus - $300 /month for completing the KPIs , after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);
- Loyalty bonus system for working long term;
- Training will be provided by the company and the client;
- 20 paid days of vacations, 10 paid days sick leaves per year;
- Management's attention, support and motivation.
Your Responsibilities:
- Provide customer support via calls, emails, and chats.
- Answer general, product-related, and order-related inquiries.
- Handle customer complaints and provide appropriate resolutions.
- Process returns, refunds, and order replacements as per company policies.
- Document and update customer interactions and transactions in the CRM.
- Meet key performance indicators (KPIs) such as Ticket Volumes(10-15 per hour), Adherence to schedule 100% and Quality 92%.
- Record activities in Zendesk and report to senior management.
You are our perfect candidate if you have:
- Experience in Customer support at least 1 year;
- German C1 level (fluent writing and speaking);
- English B2 level;
- Experience with calls;
- Problem-resolution skills;
- Ability to work in a stressful situation, skills of active listening and attention to detail;
- Respect to the Customers, focus on helping ability, empathy;
- Self-employment. We will sign a contract with you as with independent businessman;
PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with PEXLY
