Job summary

Work Location:
Onsite in
Riyadh
.Working Hours:
From Sunday to Thursday during normal working hours.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of hands-on experience as a System Administrator or similar IT infrastructure role.
• Prior experience working with Nexthink platform is mandatory.
• Experience working in a corporate or enterprise IT environment.

Responsibilities

• Responsible for Nexthink administrative activities and daily tasks.
• Generate and distribute periodic performance reports to stakeholders, highlighting key metrics and insights.
• Monitor and troubleshoot issues related to Nexthink.
• Manage and maintain Nexthink, ensuring its optimal performance and availability.
• Collaborate with IT teams to provide insights regarding recurring issues to improve the environment.
• Provide reports and analysis related to user experience data.
• Assist to optimize the tool and get the value from it.
• Monitor system performance and recommend improvements to enhance efficiency.
• Ensure system updates and regular maintenance is provided by Nexthink.
• Open support tickets to Nexthink when needed to fix issues.
• Ensure Nexthink is handling the incident tickets and the system is up and running normally.
• Assist in change requests related to Nexthink, reconfigurations and optimizations

Skills

• Strong knowledge of Nexthink platform, including administration, configuration, troubleshooting, and reporting.
• Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy).
• Proficient in Windows and Linux operating systems.
• Experience with system performance monitoring and optimization.
• Understanding of networking, end-user computing, and IT infrastructure.
• Ability to generate reports and insights based on system and user data.
• Experience in incident handling, root cause analysis, and change management.

Desired requirements

• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Organized, self-motivated, and capable of managing multiple priorities.
• Ability to work independently and as part of a team.
  

• التقديم الان