This is a remote position.
About Amanleek:
Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.
About The Role:
As a Medical Customer Care Agent, you will be the frontline voice of Amanleek, responsible for handling inbound calls and messages inquiries from customers. Your role is essential in providing timely, professional, and empathetic support that enhances customer satisfaction and operational efficiency.
Job Responsibilities & Duties:
- Provide clear and accurate information about Amanleek’s medical insurance products and services.
- Resolve customer inquiries, issues, and requests or escalate them to the appropriate team when necessary.
- Engage with TPAs & Insurers to follow up on clients tickets
- Maintain detailed and accurate records of all communications in the CRM system.
- Collaborate with the all teams to ensure smooth case handling and follow-up.
- Stay updated on company policies, products, and service protocols to provide the best customer experience.
- Handle challenging or upset customers with empathy, patience, and professionalism.
Requirements
- Minimum 1–2 years of experience in call center, customer service, or healthcare support roles, preferably within the insurance industry.
- Medical educational background is A MUST.
- Familiarity using CRM systems.
- Very good command of verbal and written English skills.
- Detail-oriented with strong organizational skills.
- Strong communication, negotiation, and persuasion skills to manage inquiries and concerns professionally.
- Empathetic, patient, and customer-focused attitude.
- Ability to remain calm and efficient under pressure.
Benefits
- Fixed night shift from 5:00 PM to 12:00 AM.
- Fully remote model after the 1-month-training.
- Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills.
- An energetic, supportive team and a growing brand that values your voice.
