Job Title: Customer Service Specialist
Job Summary:
Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!
Key Responsibilities:
- Professionally handle customer inquiries and complaints via phone and social media.
- Respond to comments, messages, and reviews on social media platforms.
- Process and resolve customer complaints related to product sales in a timely and efficient manner.
- Follow up on complex customer cases when needed to ensure complete resolution.
- Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
- Track and follow up on customer orders, ensuring timely and accurate delivery.
- Ensure a smooth and satisfying customer journey from start to finish.
- Maintain punctuality and respect work schedules and deadlines.
- Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
Required Values and Skills:
- Strong sense of leadership and responsibility
- Willingness to learn and grow
- High level of dedication and commitment to work
- Exceptional attention to detail
- Passion for challenges and achieving results
- Excellent communication and problem-solving skills
- Ability to remain calm and professional under pressure
Location: Maadi, Cairo
Working Hours: 9:00 AM to 5:00 PM
