Description
Quality Assurance Specialist
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our industry stakeholders in over 150 countries have access to a global platform of high-quality vision care products, including Essilor brand with Varilux, Crizal, Eyezen, Stellest, and Transitions.
Main responsibilities include:
- Developing, maintaining, and implementing a Company Quality Management System according to ISO standards.
- Ensuring customer satisfaction and managing customer feedback.
- Maintaining product and service compliance with applicable regulations and requirements.
- Monitoring
- and improving process capabilities with support from process experts, maintaining communication with stakeholders and supporting regional quality networks.
Key Responsibilities
- Managing compliance of local Quality Management Systems with group standards, ISO 13485, and other requirements.
- Ensuring the effectiveness and continuous improvement of the Quality Management System and raising awareness at all levels.
- Developing, implementing, and monitoring quality policies and procedures.
- Organizing and optimizing PDCA Quality Action Plan reviews.
- Monitoring key performance indicators and disseminating global objectives.
- Communicating effectively on quality
- issues with internal and external stakeholders.
Additional Responsibilities
- Gathering market insights, identifying trends, and addressing weaknesses.
- Monitoring customer feedback and complaints, collaborating on analysis and action plans to improve satisfaction.
Candidate Requirements
- A minimum of experience managing Quality Management Systems based on ISO standards (ISO 13485, 9001, 14000).
- Understanding of environmental regulations and occupational health & safety requirements.
- Knowledge of Statistical Process Control and problem-solving tools.
- Strong analytical skills and data-driven decision-making.
- A customer-centric mindset with leadership and project management skills.
- Excellent organizational and communication skills in English.
