Description
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, including the Essilor brand with Varilux, Crizal, Eyezen, Stellest, and Transitions, as well as iconic brands like Ray-Ban, Oakley, Persol, and Oliver Peoples. Our network also includes retail and e-commerce platforms such as Sunglass Hut, LensCrafters, Target Optical, and others.
Main responsibilities:
- Develop, maintain, and implement the Company Quality, Health, Safety, and Environment (QHSE) Management System according to ISO and Group Standards.
- Ensure customer satisfaction and manage customer feedback.
- Ensure product and service compliance with applicable regulations and requirements.
- Monitor and improve process capabilities with support from process experts, maintaining communication with stakeholders and supporting regional quality networks.
Job Responsibilities:
Quality Management System
- Manage and ensure compliance of the local QMS with group standards, ISO 13485, and other requirements.
- Ensure the effectiveness and continuous improvement of the QMS and raise awareness at all levels.
- Develop, implement, and monitor quality policies and procedures.
- Organize and optimize PDCA Quality Action Plan reviews.
- Monitor key performance indicators and disseminate global objectives.
- Communicate effectively on QHSE issues with internal and external stakeholders.
Medical Device Regulations
- Ensure compliance with regulatory requirements.
- Manage medical device registrations and communicate with regulatory authorities.
Customer Satisfaction
- Gather market insights, identify trends, and address weaknesses.
- Monitor customer feedback and complaints, collaborate on analysis and action plans to improve satisfaction.
Validation of New Products/Processes/Equipment
- Ensure proper validation following group requirements.
- Prepare product releases and secure market approval.
- Analyze production data to identify improvements and support implementation.
Manufacturing Quality
- Ensure the production team has necessary skills and equipment.
- Implement and respect testing methods and quality standards.
- Maintain up-to-date site metrology.
- Manage supplier quality levels.
- Collaborate with operations to resolve quality issues using QRQC, 8D, etc.
EHS
- Implement policies & procedures in Environment, Health, and Safety.
- Ensure crisis management procedures are followed.
- Promote EHS awareness among employees and contractors.
- Monitor incidents and collaborate on prevention strategies.
- Ensure compliance with EHS requirements and group values.
Candidate Profile
- Experience managing QMS based on ISO standards (ISO 13485, 9001, 14000,
- Understanding of environmental regulations and occupational health & safety requirements.
- Knowledge of Statistical Process Control and problem-solving tools.
- Strong analytical skills and data-driven decision-making.
- Customer-centric mindset with leadership and project management skills.
- Excellent organizational and communication skills in French and English.
- Experience in the medical device or optical industry is a strong advantage.
