As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.
Key Responsibilities:
- Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
- Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
- Provide support during guest stays by troubleshooting and escalating issues as needed
- Communicate with property owners regarding updates, concerns, or service needs
- Assist with various administrative projects as assigned by management
- Maintain accurate records of guest and owner interactions in company systems
- Collaborate with internal departments to ensure smooth guest and owner experiences
- Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)
Requirements:
- Proven experience in a customer service or call center role, preferably in hospitality or property management
- Confident handling a high volume of calls and resolving issues with professionalism and empathy
- Experience using RingCentral or similar VoIP phone systems
- Strong verbal and written communication skills
- Comfortable working independently and managing multiple tasks
- Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
- Detail-oriented with strong organizational skills
- Positive attitude and a team-oriented mindset
Preferred Qualifications:
Experience in short-term rental or vacation rental management- Familiarity with property management software (especially Streamline)
- Bilingual abilities are a plus
