Job Description
About HSBC:
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Overview:
To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan to assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.
Duties & Responsibilities:
- Providing a personalized, friendly and efficient service
- Provide exceptional, efficient counter and sales service for all customer segments, International wealth and premier banking (IWPB), Premier and Corporate
- Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
- Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
- Updating customer profile screens with details of customer contact
- Work closely with the sales floor to achieve the set sales performance expectations
- Complete declarations forms properly and obtain clear and meaningful explanations on the source of fund
- Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
- Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations
Requirements
Experience & Qualifications:
- Fresh Graduates are welcome to apply
- Knowledge of cashiering procedures and regulations is a plus
- Multitasking, and self motivated
- Knowledge of core products, account opening systems and Customer Relationship Management system is a plus
- Strong interpersonal and empathy skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)
