Job summary

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates.

Qualifications

• Bachelor's degree in Business Administration, Customer Service, or related field.
• Professional certification in service excellence or customer relationship management is preferred.

Responsibilities

• Monitor branch and elite banking complaints, ensuring timely resolution and customer satisfaction.
• Develop strategies and initiatives to improve the Net Promoter Score (NPS) for Elite segment.
• Review and analyse Mystery Shopping reports to identify areas for service improvement.
  

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