Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Digital Marketing Manager - on site in New Cairo
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active users of the Internet and online applications.
Responsibilities
- Manage Digital Specialist team, end to end and would be responsible for service delivery
- Responsible for the process KPIs and customer management
- Respond to customer inquiries and problem escalations
- Proactively resolve people issues and ensure that attrition is well below the defined target
- Driving Continuous Improvement Initiatives, manage revenue, drive sales performance, get into details of Ad products.
- Develop and implement measurement systems and provide insightful analytics around the metrics.
- Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
- Communicate with the customer regularly to discuss operational issues and CTQ delivery, raise issues & build a relationship, understand customer issues proactively, and fix to get the delight factor
Qualifications
- Digital marketing experience
- Post Graduate degree or equivalent with an excellent academic record
- Relevant experience in a sales environment for relevant years
- Should have handled a team of at least 40 to 50 people
- Customer Management exposure and good presentation skills are a must
- Proficient level of English min C1 This job will require working in a normal shift, Sunday to Thursday
- Excellent Analytical & Communication skills
- Excellent interpersonal & Management skills
- Leading calls with Clients/ other business functions Independently
- High MS Office skill (Advance Excel) – preferred
- Ability to handle pressure - Timelines and Customer Demands
- Technical knowledge of Domain/hosting/email/SSL/server will be an added advantage
What can we offer?
- Attractive salary,
- Stable job offer – employment contract,
- Various trainings (initiating, soft skills),
- Possibility of development,
- Benefits (Insurance, transport and mobile allowance)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
