Join our fast-growing company as a Project Coordinator with German C1 level and English B2 language skills.
It is a remote full-time position.
Schedule: Monday-Friday,
9am - 6pm CET
At Mindy-Support you have great opportunity to get:
- Experience in the international company working with people around the globe;
- Compensation – $1500 during the probation period (1 month) , After probation : $1500 + up to $100 bonus based on KPIs
- Training will be provided by the company and the client;
- 20 paid days of vacations, 10 paid days sick leaves per year;
- Management's attention, support and motivation.
Your Responsibilities:
- Control, track, and improve projects performance and KPIs (primarily QA and CSAT)
- Lead and manage the team of customer support agents in the local market
- Conduct QA checks and provide coaching/feedback sessions to agents
- Monitor and troubleshoot customer pain points, identifying root causes of dissatisfaction
- Lead the creation and maintenance of macros, templates, and internal knowledgebase
- Manage translations to ensure culturally and linguistically accurate communication
- Offer operational improvements based on market-specific insights
- Stay updated on local laws, regulations, and market dynamics
- Research and analyze customer expectations, market needs, and industry trends
- Provide insights and recommendations based on data and customer feedback
You are our perfect candidate if you have:
- Have spent at least 1 year working or studying in Germany
- Experience in Customer support at least 3 years;
- German C1 level (fluent writing and speaking);
- English B2 level
- Excellent organizational skills and the capacity to manage multiple tasks efficiently.
- Problem-resolution skills;
- Strong communication abilities, both verbal and written.
- Self-employment. We will sign a contract with you as with independent businessman;
- Google Suite (Gmail, Docs, Sheets, Calendar)
- MS Office
- CRMs such as Zendesk or Zowie or any other
Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with Mindy-Support!
