Duties & Responsibilities:
1- Responsible for the service and development of the branch’s Corporate & SMEs non-credit Portfolio in terms of acquiring new clients, opening clients’ accounts, conducting regular visits to clients, ensuring their requests are fulfilled accurately.
2- Set effective action plans to attract new customers and achieve portfolio targets as designated by the Head of Commercial Deposits, taking into consideration any changes that may occur to the assigned business scope – such as the introduction of new products and services.
3- Act as the primary point of contact with Corporate & SMEs non-credit customers, maintaining the banks’ professional image to attain their optimum satisfaction level and handle all their requests in a timely manner.
4- Maintain and develop strong relationships with clients, allowing for better understanding of their banking needs and enabling the generation of new business from referrals.
5- Monitor arising customer opportunities on regular basis and plan an action plan per customer using Delta Portal’s different features (Opportunities, Appointments, Tasks and Discussion Topics). 6- Possess excellent knowledge of the bank’s products and services, enabling the identification of the client’s needs and the cross-selling of the appropriate banking products and services suited for the fulfillment of these needs.
7- Ensure awareness of the different economic conditions, money markets, and capital markets.
8- Manage all products to ensure portfolio expansion while maintaining control on portfolio risk. 9- Review critical transactions and follow up on accounts movements.
10- Ensure the correct archiving of customer files and any supporting documents
11- Hold regular meetings with concerned business lines to review the portfolio status.
13- Maintain knowledge of the CBE rules and regulations governing Corporate & SMEs clients.
14- Maintain synergy with other Corporate, SMEs and Retail focused business lines as well as all Head Office departments.
15- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
16- Ensure the correct adoption of policies and procedures to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards.
Job Specifications:
Education: Bachelor’s degree in business, Commerce, Economics or Management
Experience: Sufficient years of experience / background in customer relationship management
Skills:
Excellent communication, leadership, & managerial skills
High analytical
Observational and problem-solving skills Innovative
self-motivated, cooperative, creative, & proactive
Ability to manage different tasks and assignments in parallel and in timely manner
Fluent in Arabic & English written/spoken
