Job Description:

· Implement Quality Standards

Ensure adherence to national quality standards (GAHAR) across all departments.

· Monitor Key Performance Indicators (KPIs)

Track and analyse quality indicators related to patient safety, clinical outcomes, and service efficiency.

· Conduct Internal Audits

Perform regular audits and inspections to identify areas for improvement and ensure compliance with policies and procedures.

· Support Accreditation Processes

Prepare documentation and coordinate activities related to healthcare accreditation and licensing.

· Incident Reporting and Analysis

Participate in the investigation of clinical and non-clinical incidents, and follow up on corrective and preventive actions.

· Quality Improvement Projects

Lead and support quality improvement initiatives in collaboration with various departments.

· Train and Educate Staff

Deliver training sessions and workshops on quality standards, patient safety, risk management, and reporting tools.

· Prepare Reports and Presentations

Compile quality-related data and present findings to hospital leadership and relevant committees.

· Develop Policies and Procedures

Assist in the development, review, and update of hospital policies, protocols, and standard operating procedures.

· Enhance Patient Safety Culture

Promote a culture of continuous improvement, safety, and patient-centered care across the organization.

Job Requirements

· Must hold a Bachelor’s degree in Pharmacy, Medicine, or Dentistry.

· Minimum of 2 years of experience in a hospital or healthcare quality-related role.

· Must hold a recognized qualification in quality, such as:

· Hospital Quality Diploma

· Total Quality Management (TQM)

· Certified Professional in Healthcare Quality (CPHQ)

· Strong understanding of healthcare standards and accreditation requirements (GAHAR).

· Excellent analytical and reporting skills.

· Ability to conduct audits, analyze KPIs, and implement improvement plans.

· Effective communication and coordination across clinical and non-clinical teams.

· Proficiency in Microsoft Office and quality management tools.

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