Company Description
Established in 2001, Contact is Egypt's first specialized consumer financing company. It operates under Sarwa Capital, the leading structured finance investment firm in Egypt. Contact engages with business partners at various levels to deliver high-quality financing products and services nationwide. With 11 locations and over 1,500 points of sale, Contact is committed to providing efficient and seamless financing solutions. Our team of more than 650 employees enjoys low turnover, reflecting our commitment to developing our human capital for collective growth.
Role Description
This is a full-time on-site role for a Team Supervisor located in Cairo, Egypt. The Team Supervisor will oversee day-to-day operations, ensure team productivity, and manage team performance. The role involves coordinating with other departments, providing training and support, and handling customer and partner inquiries. The Team Supervisor will be responsible for monitoring and reporting on team metrics, maintaining high standards of service quality, and implementing process improvements.
Qualifications
- Leadership, Team Management, and Performance Monitoring skills
- Customer Service, Communication, and Problem-Solving skills
- Experience in Training and Support
- Attention to detail and strong organizational skills
- Ability to work independently and in a team environment
- Proficiency in using performance tracking and reporting tools
- Experience in the finance or consumer services industry is a plus
- Bachelor's degree in Business, Management, or a related field
