Job summary
Define, maintain, and implement support chains using standard models across the Digital Technology scope. Establish, monitor, and improve service level commitments with both customers (SLAs) and suppliers (OLAs). Design, digitalize, and automate processes to increase efficiency and ensure scalability. Assess new IT environments and propose innovative agreement and governance models aligned with Orange Business priorities.
Qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- 5 years in IT, Quality assurance, Process management or Project management roles.
- Strong customer orientation with a focus on service quality.
- Proactive& visionary mindset, able to coordinate between multible teams in different locations.
Responsibilities
- Define, maintain, and implement support chains using standard models across the Digital Technology scope.
- Establish, monitor, and improve service level commitments with both customers (SLAs) and suppliers (OLAs).
- Design, digitalize, and automate processes to increase efficiency and ensure scalability.
- Assess new IT environments and propose innovative agreement and governance models aligned with Orange Business priorities.
- Contribute to the Corporate Digital Service Catalog by structuring services, maintaining high data quality, and ensuring consistency across tools.
- Drive component registration and urbanization in OrangeCarto and maintain up-to-date service information.
- Support business importance scoring and reporting to enhance service prioritization and decision-making.
- Represent the team in cross-entity meetings, ensuring alignment and promoting the adoption of best practices.
- Report on activities and contribute to knowledge sharing within the team and the wider QOS organization.
Skills
- Strong project management skills: prioritization, time management, and multitasking.
- Excellent communication skills in English (written and spoken), French is a big plus.
- Strong analytical and synthesis abilities.
- Knowledge in Incident Management processes.
- Understanding of Orange Business organization and ecosystem.
Desired requirements
- Strong customer orientation with a focus on service quality.
- Proactive& visionary mindset, able to coordinate between multible teams in different locations.
Benefits
Entité
Digital Technology
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
