Job summary

We are seeking a dedicated and customer-focused Guest Service Agent (GSA) to join our team in Aswan, Egypt. As a GSA, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is comfortable and memorable.

Qualifications

• Diploma or degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail

Responsibilities

• Welcome and check-in guests, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Process check-outs and handle billing accurately
• Coordinate with other departments to fulfill guest needs and resolve issues

Skills

• Proficiency in hotel management software, such as Opera (preferred)
• Basic computer skills and ability to learn new systems quickly
• Ability to multitask and work efficiently in a fast-paced environment
• Flexibility to work in shifts, including nights, weekends, and holidays

Desired requirements

• Multilingual skills, particularly Arabic and English (additional languages are a plus)
• Ability to remain calm and professional under pressure
• Knowledge of local attractions and services in Aswan (preferred)

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