Company Description
RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for diverse industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for leading companies across North America, Europe, the Middle East, and Africa. Operating from competitive and skilled labor markets, RAYA CX offers
integrated business process outsourcing solutions supported by advanced technology and innovative strategies.
Role Description
This is a full-time on-site role located in El Maadi for a Customer Service Agent fluent in English. The Customer Service Agent will handle daily tasks such as responding to customer inquiries, providing support and solutions, ensuring customer
satisfaction, and maintaining a high level of customer experience.
Qualifications
- Customer Service Representatives, Customer Service, and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Excellent written and verbal communication skills in fluent English
- Ability to work on-site in Qesm El Maadi
- Strong problem-solving skills and attention to detail
- Experience in BPO or customer experience management is a plus
- Bachelor's degree in related fields is a plus
