Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:15000 To 17000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceProblem SolvingCommunicationTeamwork

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, or chat in an office environment.
• Resolve customer issues efficiently, ensuring a positive experience and high satisfaction rates.
• Document all customer interactions and transactions accurately in the system.
• Identify and escalate complex issues to the appropriate departments or supervisors as needed.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve individual and team performance goals.
• Provide feedback and suggestions to improve customer

• service processes and procedures.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Adhere to company guidelines, compliance standards, and confidentiality requirements.
• Participate in ongoing training and development sessions to enhance service delivery skills.

Job Requirements

• Minimum of 1 year and maximum of 2 year of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work full-time in an office-based environment.
• Demonstrated ability to handle challenging customer situations with professionalism.
• Proficiency in using customer service software and CRM systems.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts as required.
• Commitment to delivering high-quality customer experiences.

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