Founded in 1984, CHINT is a global smart energy leader, operating in 150+ countries with 50,000+ employees. With 4 R&D centers, 6 marketing regions, and 16 manufacturing bases, CHINT achieved $18B revenue in 2022 and has ranked among China’s Top 500 Enterprises for over 20 years.
Job Summary
Service Engineer will be handling maintenance services for high-voltage products (mainly Power Transformers) within the Egypt market. This role will be responsible for the customer service, technical support, troubleshooting, and on-site maintenance. Managing customer complaints, provided training, coordinated quality inspections, and ensured cost control while driving customer satisfaction initiatives.
Duties & Responsibilities / What You Will Do
- Responsible for providing comprehensive operation and maintenance services, including but not limited to customer service, project registration and follow-up, and solution preparation.
- Ensure continuous improvement of regional customer service functions, integrating daily business operations with those of overseas subsidiaries under dual-line management.
- Handle regional customer hotline operations, including online inquiries, registration, response, delivery, return visits, inspections, and timely processing of urgent requests. Escalate critical quality issues to headquarters and assist in resolution.
- Conduct statistical analysis of regional customer feedback and maintain records such as complaint logs, returns and replenishment logs, spare parts inventories, and other relevant documentation.
- Provide on-site technical services, including accident handling, product maintenance, replacements, and evaluation of technical service effectiveness.
- Identify suspected quality issues in regional returns, and coordinate, inspect, and supervise the return acceptance process.
- Deliver advanced technical support to customers and sales teams, including technical consultations, product selection guidance, and product knowledge sharing.
- Conduct training sessions for regional customers on product troubleshooting and maintenance.
- Manage regional customer service center expenses, including tools, travel, courier services, and other costs, ensuring proper control and budgeting.
- Support the planning and implementation of regional customer satisfaction survey activities.
- Perform other tasks as assigned by leadership.
Required Qualifications / This Job Might Be For You If You Have The Below
- Bachelor’s or masters degree in Electrical Engineering or relevant field
- Minimum 3 years of experience as a Service Engineer specially for the Power Transformers
- Familiar with T&D industry related products
- Strong on-site coordination, handling and response ability, good communication skills, strong sense of service
What CHINT Offers
A Competitive Salary & Benefits
Work-Life Balance
Professional Development
