Company Description
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East. We specialize in delivering high-value, innovative BPO services tailored to meet the unique needs of each customer. Our company focuses on providing customized solutions that allow businesses to concentrate on their core operations while we handle their outsourcing needs. We are committed to first-class quality, increasing client value, and implementing industry best practices and advanced technologies. Our dedication to transparency, flexibility, integrity, and exceeding client expectations sets us apart in the industry.
Role Description
This is a full-time, on-site role for an English Technical Support Agent - Non-Voice, located in Cairo. The Technical Support Agent will be responsible for providing customer support and technical assistance through non-voice channels such as email, chat, and text. Daily tasks will include troubleshooting technical issues, ensuring customer satisfaction, and resolving inquiries efficiently. The role requires strong analytical skills to diagnose and solve problems, as well as an understanding of technical support processes.
Qualifications
Technical Support – WhatsApp_Support (Non-Voice) English Account
✔ English: B2
✔ Salary: 11K–14K EGP
✔ Attendance allowance
✔ Rotational shifts (last shift ends at 10 PM)
✔ 2 days off
- Location: Maadi
